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Do you wonder about the quality of care or services received or that you should have received, or about the respect of your rights in health and social services? Are you a resident of a PSR and want to know your rights as a tenant?

The Centre d’assistance et d’accompagnement aux plaintes Côte-Nord (CAAP CÔTE-NORD) is there to help you see things more clearly throughout your various procedures.

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Are you dissatisfied with the care or services received in a health or social services establishment?

Do you have questions about your lease in a private seniors' residence (RPA)?


The CAAP team is here to help!


Help improve the quality of care and services.

Lots of resources to help you.

Know your rights and have them respected.


About CAAP Côte-Nord

In 1994, born out of the need to strengthen and make the handling of complaints more transparent and efficient, the Association for the Protection and Defense of Human Rights in the Côte-Nord territory was founded. It was in 1998, still driven by the same values, that the latter became the entity we know today: the Centre d’assistance et d’accompagnement aux plaintes Côte-Nord. A community organization mandated by the Ministère de la Santé et des Services sociaux to assist you and accompany you in your complaint process.

Since 2019, we also have a mandate to help and support residents of PSRs when they experience dissatisfaction with their lease.


The CAAP Côte-Nord is a leader in providing support for users who exercise their right to file a complaint or who express their dissatisfaction. Thus, we inform you, support you and offer you direct assistance throughout your process.

Our services are offered throughout the Côte-Nord territory and our dedicated team is available Monday to Friday from 8:30 am to 12 noon and 1 pm to 4:30 pm Contact us now by phone (free of charge), by email or by filling out our contact form.


Our role is to ASSIST and GUIDE you throughout the complaint process. We do not handle complaints, we support you in your efforts.

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Our mission

Our mission is to assist and support users of the health and social services network and residents of PSRs who wish to report dissatisfaction with a service they have received or should have received. These steps aim to respect their rights and improve the quality of the services offered to all.

We are committed to providing:

  • Quality service, confidential and promptly

  • A warm welcome and a competent team attentive to your needs

  • Clear information and resources adapted to your reality

The dissatisfactions you have experienced can be named and addressed.

Filing a complaint is a resilient and constructive process: a way to take ownership of your rights and improve the quality of care and services for all.

Through its approach, the CAAP:

  • Simplifies communications during your process

  • Facilitates conciliation between you and the authorities concerned

  • Promotes your feeling of being supported and your need to be heard

  • Contributes to enhancing a more equal relationship between users and the health and social services network

Did you know that it is not always necessary to file a complaint to obtain satisfaction? Join us to learn more about the possible alternatives.

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